How can we help?

Account

Managing your mobile wallet and verification.

Transfers

Send money, check limits and status.

Bill Payments

Pay for electricity, water, and internet.

Agents & Cash

Deposit and withdraw at agent locations.

Frequently Asked Questions

Are bill payments really free?

Yes! Vixzz does not charge a fee for standard utility payments like electricity or water. You pay exactly the amount on your bill.

Where can I find an agent?

You can find the nearest agent using the 'Locator' feature in the Vixzz app. We have over 15,000 agents nationwide.

Is the system ever down?

We have a 99.999% uptime guarantee. Our redundant server architecture ensures you can access your money anytime, anywhere.

How fast are withdrawals?

Withdrawals at an agent are instant. Once you confirm the transaction on your app, the agent will hand you the cash immediately.